Terms and Conditions
The Terms and Conditions (T&Cs) below apply to all Coaching packages provided by Lindsay Hennekey (‘the coach’), to any individual (‘the client’). These T&Cs constitute the contract for the service between Lindsay Hennekey and the client.
The term ‘coaching’ covers Sobriety and Wellbeing Coaching for clients, provided under the relevant coaching package the client purchases.
The client understands that Lindsay Hennekey does not provide ‘recovery’ or ‘rehabilitation’ services; and none of the packages provided by the coach are appropriate for individuals that are medically dependent on alcohol. Coaching is not a substitute for professional mental health care or medical care.
Coaching Disclaimer
In committing to sobriety and wellbeing coaching with Lindsay Hennekey, you acknowledge the following:
You understand that your Coach is not acting as a mental health counselor or a medical professional. The coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical condition.
You understand that coaching is not a substitute for counseling, psychotherapy, substance abuse treatment or mental health care; and you will not use it in place of any form of therapy.
You understand that coaching is currently an unregulated industry and that your Coach is not licensed or regulated by any United States government body even though the sessions take place either in person in the United States or virtually.
You understand and agree that you are fully responsible for your well-being during your coaching sessions and afterwards, including your choices and decisions.
You understand that results are not guaranteed.
You understand that all guidance offered by your Coach is for the purpose of aiding you in achieving the goals as agreed within your sessions.
You declare that you, the client, are not medically dependent on alcohol.
Although sobriety is not essential to participate in coaching sessions with Lindsay Hennekey, you will not attend coaching sessions under the influence of alcohol or any other substances.
Data Protection and Confidentiality
You understand that your Coach will protect your information as confidential unless you state otherwise in writing.
Data Security
You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom and any other technology.
Session Frequency and Schedule
The coaching schedule will be arranged between the Coach and the client and the first session can be booked up to four weeks in advance. Lindsay Hennekey will recommend the frequency of coaching sessions based on the package selected by the client. This schedule is not binding and may be altered and adjusted by mutual agreement. Session times are approximate but may be shorter if the session reaches a natural close prior to the maximum session time being reached.
4 Sessions Package
One 75 Minute Session followed by three 50-minute sessions will be provided. These sessions take place in no more than a span of 6 weeks. To enable ‘homework’ to be carried out by the client, the second session should be no sooner than 7 days after the first. The third and fourth sessions will mainly cover progress, areas of challenges with obstacles, new plans if needed and determination of future sessions to be purchased if both the coach and the client would like to continue.
10 Sessions Package
One 75 Minute Session followed by nine 50-minute sessions will be provided. These sessions take place in no more than a span of 12 weeks. To enable ‘homework’ to be carried out by the client, the second session should be no sooner than 7 days after the first. Ideally the 10 sessions are completed within 12 weeks, however we all know life happens. The sessions are structured in a way that the client will have new actions after each session to integrate into their life. This package is designed for the client to abstain from alcohol beginning at the time of the second session. The first session is designed to prep the client for their day 1. By signing up to this package, the client understands that it is OK if they drink. We are working together to make you stronger and naturally come to the conclusion that alcohol no longer fits in your life.
Group Coaching: Sobriety Is Your Edge
Sobriety Is Your Edge is a safe container for women to gain support and resources towards making alcohol no longer an issue. Privacy is the highest importance through the program. Participants agree to the Code of Ethics:
Members of Sobriety Is Your Edge will not discuss outside of the group any discussions shared within the group. Members will not discuss names of other members in the group. Participation in the Telegram Group, requires members to adhere by the group rules.
Format of Sessions
All session types are by video call either by Zoom or Google Meet. In the event the client is local to Lindsay Hennekey, an in person session can be arranged. Telephone sessions are available if required. The coach will provide the client with the meeting details prior to any appointment via email. It is the client’s responsibility to ensure they have functioning technology and are in an appropriate setting at the agreed time of the session.
The coach will ensure they are available for the session at the agreed time. Should it be impossible to complete a session due to technological issues on behalf of the coach, the session will be rescheduled at the first possible convenience for both the coach and the client.
Session Fees and Payment
In return for the fees payable by the client, Lindsay Hennekey agrees to provide the service as described above and in accordance with the terms and conditions set out within this document.
The client agrees to pay fees for the service in advance of the first session of the package. Payment of fees can be done through adding the service or product to cart on the website.
Coaching Packages
Fees for each package are outlined on the website. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of session.
Should the client wish to change programs, for example upgrade to more sessions, additional costs will be payable prior to the commencement of any additional coaching sessions. Should the new package be shorter than the package originally signed up for, a refund will be provided less a $35 administration fee.
Dates and Times of Sessions
This will be confirmed by the coach by email prior to the session. In the unlikely event the coach has a calendar clash at the time of booking, a mutually agreeable time will be arranged, or refund offered as applicable.
Subsequent sessions will be arranged between the coach and client. Where possible, electronic invitations including zoom links will be emailed to the client by the coach as soon as possible after arranged.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Between Sessions
Lindsay Hennekey may assign the client tasks or exercises (‘homework’) to complete between coaching sessions. There is no obligation on the client to complete these, but not doing so may slow the client’s progress in gaining their desired goals.
Rearranging Sessions
If a client needs to rearrange a coaching session, they should provide at least 24 hours notice. Where possible, Lindsay Hennekey will try to accommodate rearranged appointments within 24 hours notice, however this may not be possible. No refunds are possible for appointments that are unable to be scheduled in line with the coaching schedule. In exceptional circumstances, Lindsay Hennekey may need to rearrange a coaching session. In those instances, the client will also receive 24 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 3 months of the payment. Failure to do this will result in their fee being forfeited.
Confidentiality
Personal information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, except where required by law or where action might be necessary to prevent harm to the client or someone else.
Client details will be kept securely by Lindsay Hennekey in line with the requirements of the law and any professional indemnity insurance policies.
Client details will never be used for marketing purposes except for those opted into by the client on the client agreement form. Any subsequent request to opt out of marketing received by Lindsay Hennekey via email will supersede the initial agreement.
Termination of Coaching Mid-Package
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, or conflict of interest, or other reasons, Lindsay Hennekey can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by the coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided; proportionate to the package fee.
Should the client need to terminate coaching prior to completion of the package, any refunds will be at the discretion of the coach.
Refunds
Refunds will be issued ONLY when services have not yet begun to take place. This includes WhatsApp Communication as part of 1:1 Coaching Packages. There will be a 20% less charge in the refund to account for administrative fees.
FREE Challenges & Workshops
Privacy and personal well being is the priority. When signing up for free challenges, you agree to not share or disclose any information provided by other participants. These containers are designed to be supportive, safe and judgement free. There is no “selling” however sharing of resources is appropriate.
Responsibilities
In line with all coaching, the client has sole responsibility for making important decisions in their life with regards to sobriety and other goals. The coach has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in their relationship with alcohol or to achieve their desired outcomes or goals.
Variation of Terms & Conditions
Any changes to these terms and conditions intended to take effect prior to the conclusion of a package will only have effect if agreed by both the coach and the client and confirmed in writing by email by the coach.
Governing Law
This contract is governed by the law of the United States whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.